As a Social Media Strategist & Consultant for L'Oréal’s brand @hairdotcom I was supported the team by:

• Consulting on best community driven content ideas based on product feedback

• Identifying areas of improvement to boost engagement and increase reach

• Consistently engaging to incoming messages by our current/future customers with an organic approach

• Assisting in Spanish speaking inquiries that required immediate attention

• Monitoring and reporting HDC social performance on a weekly cadence

• Providing growth strategies and feedback for published content after analyzing content performance